Building rapport is a tool we all put in our sales arsenal, but are you using it to build a sense of urgency. The mortgage sales process gives a lot of opportunity to build rapport with your customer. You ask about their home, their job, their income, their assets, their kids, and each question can help you build a stronger relationship. But, are you using these rapport questions to create the sense of urgency that gets your customer to close? Let’s look at a couple of conversations you have probably had and look for the opportunity to create urgency: (R=Rapport, U=Urgency)
R: How is the school district where you are looking at buying?
U: You must be real anxious to get into this new house?
R: Is your home the way you want it, or anything you don’t currently like about it?
U: This home equity or cash-out refinance will help you finally get that basement finished?
R: What is it that you do? Do you enjoy it?
U: The job market is really tight these days, is your company pretty secure?
R: Have your investments being doing well?
U: The market has been tough to predict lately, are you saving as much as you would like?
R: How old are your kids?
U: Have you started planning for their education?
The next time you are building rapport on a sales call make sure you are pivoting to a point of urgency that shows the value of immediately closing the deal.